T Mobile Complaint - Business Fraud & Retainment of Merchandise
COLORADO -- T Mobile has approved me for 10 lines for my business, Ark Data Systems. I ordered the service through T Mobile Sales, which I am now told it was through their sales agent, Center Partners - at the business sales # for T Mobile. They approved me for 10 lines, all my information is legitimate and verified, and " Rob ", whomever he is, is withholding my phone, refuses to give me an internal order # and ship out the phone....I've talked to supervisors, customer service reps..all of them, and they each tell me," we're sorry we bounced you around, we found the problem"...we are resubmitting it and your phone will be shipped out today..they do not do this, each time I call, it is this " Rob " guy that stopped the order again! They have made up all kinds of excuses, for example: incorrect billing-shipping address (wrong) they have the verified correct one! Then it was that they had to make sure the federal id matched the business ( It does! ) and did from initial contact! Then it was that they couldn't find me on the web - well, must not know how to put Ark Data Systems in a search engine! (ha) .. so I called and gave them my web url address! Then the excuse was that I don't have my fax# listed! Well, you do not have to have a fax# listed! ..This has all been going on since March 1, 2005..They claim they sent me an email with the order#, which they did not, and they cannot find an order#, yet they have an account number set up for me! But this " Rob " stops the order each time, so I'm told by the supervisor, and again I'm given apologies and told that it is now all straightened out and phone will be shipped out today, etc..Still no email of confirmation, no internal order #, no phone..and not even a denial email, as they all confirm I was approved for 10 business lines! My associate VP, gave them also her credit card# when we initiated the account for further verification, which has been verified..what more do they want! For me to go there in person to prove I'm real, too!!!!! The Attorney General Complaint is next in order to their state of origin, as well as to the Attorney General's office in Ohio and Florida!