McAfee Complaint - Tech Support is a Sham!!!
SANTA CLARA, CALIFORNIA -- I have 2 computers, 1 has the Security-as-a-service and Total Protection on the other. I have yet to have a good experience with McAfee's tech support. They arrogant and don't do anything. They have not bee truthful and even destructive.
First problem: needed help to re-install my Security-as-a-service on my main computer. The first thin the guy did was delete half the icons on my desk top which included some very important documents and then resorted the rest so I couldn't even figure out what he deleted. Was in shock that this twit deleted my files without so much as asking me first what they are.
Second problem: The Total Protection on my other computer started having programs fail and sometime after boot up not be running. When I called tech support they would just reset it and say see it is fine but when I asked why did it go down they would repeat it is fine now. When I tried to pus for an answer they would just keep repeating that is is working now and not give me an answer. Even when this problem re-occurred each tech person refused to answer my question.
Third problem: Started having similar problems with my Security-as-a-service where processes fail or my firewall would mysteriously be turned off. Again the tech would just reset and turn it back on but would not check the integrity of the AV program. Again when I asked about what cause the problem they refused to answer me.
Final problem: Started having problems with my main computer and while talking the Computer Tech Support they immediately said sounds like a virus. Sure enough they found several infections some very serious that have been on my computer for several months. When I called McAfee Tech Support they gave me a double talk that there was nothing wrong with my system even though I had a log report the other AV I used to clean my system. It also turned out that my second computer was also infected. It was clear that the 2 AV programs I was using from McAfee were compromised and not fully working but yet when I was talking to a supervisor in the McAfee tech dept. he claimed that there was nothing wrong with either programs on my computer and refused to look at both of them.
Bottom line: I have dealt with Tech Support for all kinds of product both domestic support and foreign. With any Tech Dept some people you get are better than others and a few that should be let go. With McAfee's tech support I never had such gross negligence and a corporate culture of evasiveness as I have experienced with McAfee's tech dept. McAfee outsources all their tech support to another company and It is clear that this company does not care what you think or what happens to your computer or files. It does not matter how good McAfee's products are, if their Tech Support is bad then so are their products.
I've already spent over an hour with McAfee's Customer Care Supervisor listing all the problems with their Tech Support and why I do not want to deal with them anymore. I am still waiting for them to call me as to what they are going to do about it.
The only way I would buy another product from McAfee is if they get rid of that Tech Company and replace or guarantee that I can talk directly to a real McAfee Tech Support Employee. I NEVER want to deal with McAfee's current tech dept. ever again.