Whirlpool Refrigerator and Dishwasher - Whirlpool Gold: Bad New Product, Bad Service
Stainless Steel Refrigerators, And Dishwashers - Complaint
Finished doing a new kitchen last month. 2 Whirlpool Gold refrigeraters, which need to have the doors flip (open in other direction). The accompanying instructions are for a differnent very different door handle. Call the company to have them tell me if it isn't in the book they can't help. After a lot of screaming and yelling back and forth - on hold forever, etc. Their customer service department could never come forth with how to "flip the door". No supervisor for escalation. No technical department to help. Just "if its not in the book there is nothing we can do for you". Mind you Whirlpool "Gold" is supposed to be their top of the line" product.
It should also be noted that 2 Whirlpool dishwashers also purchased. Within 6 weeks the stainless fronts of both dishwashers had hundreds of small rust spots on them. Nothing would take them off. After a lot of back and forth Whirlpool sends stainless cleaner. It doesn't work either. Look on the internet to find LOTS of people have the same problem. They inform that their warranty is for 30 days (!!!!!!!)- I am out of luck - and nothing they can do for me. Are you kidding me... major appliances with a 30 day warranty? Their solution for a 6 week old machine is I CAN BUY new dishwasher fronts but they won't guarantee they won't do the same thing. How can they get away with this? I intend on telling everyone who will listen what bad experiences I've had with KitchenAid Whirlpool. Their customer service is in the dark ages. The CS reps are nasty, know nothing about the products. I can read from the instruction booklet too! All they seem to be able to do is read you word for word from the instruction booklets.
It is maddening that this company, Whirlpool-KitchenAid gets away with making inferior product, not stand behind it, and be nasty in the process.
They offer no help with DEFECTIVE BRAND NEW PRODUCT, nor any help in setting up product when their instruction booklet does not address the issue. How can they change for example the door handle, and not change the booklet to reflect a changed product. But hey - that can happen. But for their customer service department not be able to help NOR WILLING TO GET YOU THE ANSWER is appalling. Six MAJOR appliances from Whirlpool, and FOUR HAVE MAJOR ISSUES/PROBLEMS IN THE FIRST 45 DAYS, AND WHIRLPOOL REFUSES TO HELP. NICE!