Virgin Mobile Complaint - Obviously NO Customer Service
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Virgin Mobile USA isn't for everyone. You have to flourish in an environment where the focus is 100% on our customers. You should desire to look beyond the bottom line and recognize that young people are driving our business. You must also enjoy driving the competition crazy by being part of creating offers that are more compelling and unique than anything that they offer. That means working at 150 mph to stay yards ahead of them. We always want to be the innovators, and leave behind those trying to copy us. It won't matter, by then we'll be onto something else anyway....
To work here, you should enjoy technology and working with data, and have a mind for analytical thinking. You'll need an ability to work very hard and have a lot of endurance. We are not a place where you come to work 9-5. A good sense of humor and ability to not take everything too seriously is going to get you a long way, too.
Being at Virgin Mobile is about wanting to be challenged in your role, not about racing up the corporate ladder. You should be willing to push the boundaries of your job and stretch it as far as it will go so be prepared to shout out when you want more work and responsibility.
You should constantly be thinking about others on your team and other departments in terms of how they may be affected by the work you are doing. It's not all about you. It's about us...it's about our customers.
Finally, it's not just about building the most successful youth wireless network in the USA. You should be fueled by helping others and embrace and champion the pro-social concerns of our customers. We aim to help others in need, and our customers certainly expect us to.
In return you get a wild ride at one of the fastest growing youth-based companies. Sure you get a salary, a performance bonus and benefits and you earn experience that will elevate whatever you've got on your resume at the moment. You also get the chance to work with wireless experts who are re-shaping the industry....and you become part of the legendary Virgin brand.
Don't join us unless you are willing to never give up, give in or cop out"
This is what Virgin mobile claims to represent above as a employee, well read my story below:
I bought a Rumor 2 through virginmobile.com 4 months ago. It wouldn't power on completely, just went to the ello screne nd flashed hello. I did everything including taking the battery out nd holding the power button for 20 seconds and it just did the same thing when I powered it on. I tried charging it over night and the same thing occurred. So I contacted Virgin Mobile ware sending me a replacement for free under my warranty. So I thought what a great company! Well 2 days later I get my replacement. I opened the box where the phone was just thrown in without out proper shipping measures. I thought well ok, and ot it activated. A week later I couldn't send a text without it shutting down and couldn't get on the net. Well I once again called and went through the same unprofessional crap again! So they said we will send you another replacement. I got he replacement 2 days later and went to activate it online the same way I did the last faulty phone and it said a problem had occurred and to call the 1800 number. So I did and come to find out they sent me someones old phone that was NOT deactivated yet. Talk about lack of communication on their end. All I want is a working phone and all they keep saying is we are sending you another, but will it be working or will it be another faulty phone? I am upset that I lost all my contacts gained them all back then a week later I lost them again! Talk about nerves being shot! All they do hire uneducated representiTVes from oter contries to tell you have you droped your phone? to take battery out and hold power button 20 seconds or we are sending you a replacemet... How hard is that on there end? While you are phoneless and confused they are raking in your money! When you ask for management they work around your request and say we are sending you a new phone which is just someones old phone! I am beyond upset and after reading others negitive reviews I just wis something could be done!