Smart Tuition Complaint - Poor Customer Service
NEWARK, NEW JERSEY -- I had to pay a $30 late charge because I never received my invoice. I purposely asked for invoices to be mailed as this piece of paper lying around would remind me to send my payment. When I realized that I did not make a payment for the month I logged on to their website promptly paid the bill and the late fee. It took 3 requests to find out what happened to my invoice (they claim it was mailed) to get a response. In that response they claim to have answered me previously but I went back to their 2 previous emails and no where do they state what happened to that invoice.
I guess they thought that people would not save their previous emails. I can read.