Wal-Mart Complaint - False Accusation/Unnecessary Physical Conduct
GLENDORA, CALIFORNIA -- So I bought my cousins a video game for Christmas. When they opened the box, it contained a stack of index cards held together with a rubber band(to give the box weight). They called me and I went to return the game. When I told the Customer Service Manager she didn't believe me of course, however we went over the story in detail. She said they would have to know which register I used(Told her), when I came in to buy it(Told her), who helped me(Told her and that person happened to be there and remembered me), and then she said they would check on the transaction. Surprise, surprise they couldn't find it. After a bit of a discussion she wrote me a letter saying that I would give them 24 hours to find the records.
After that time I will then be able to come back and receive just the game without box or booklet. She signed and dated it. Just then the Assistant Store Manager came and asked how it was going. I told her I would be back the next day to pick up the game. She asked why I am getting the game I told her what the other manager was doing for me and told her about the letter. She asked if she could see the letter, I took it out of my pocket and before my arm was extended she reached out as fast as she could and ripped the letter out of my hand. Before I could get a word out, she half jogged into the back office and didn't come back out. I talked to the other manager that was helping me and she said she could not replace the letter. Needless to say I was furious.
After waiting patiently for about ten minutes the second manager came back out and asked why I was still here. At that point my voice got loud enough for the people around to hear and she said they called the cops so I should leave. I never once used explicit language or threatened violence. I am in my mid twenties, after telling my family what had happened my father went without me knowing. I don't know what he said but he walked out with a gift certificate for the same amount as the game. I am assuming the age made a difference, but to all I suggest: When you pay for a game, cd, dvd, or computer software, open it up at the counter before you leave just to protect yourself. DO NOT RELY ON THEIR PLASTIC SEAL. I am still bitter and I do not see myself getting over it soon.