Wells Fargo & Company Complaint - Wells Fargo: First Bank of No
Wells Fargo should be renamed "First Bank of No", because no matter what the customer wants, the answer is always, "Oh NO! You can't do that! You must do it OUR way, with the maximum amount of inconvenience and expense!" I closed a bank account that might have been compromised and opened a new one by phone. Over and over, I specified that EVERYTHING about the new account should be EXACTLY the same as the old account, but NO, they couldn't do that. I specified that we should be able to continue using our atm cards, and was assured that would be the case, but Oh NO! first time I tried to use my debit card at an ATM it was refused, and I had to physically drive to a brick-and-mortar Wells Fargo and let them diddle the card to make it work again. I asked, while physically there, that they simultaneously ok my husband's use of his card, but Oh NO! he (who works) must get in his car, drive to a Wells Fargo, stand around and waste time while they diddle his card too. I asked, when creating the new account, that they put one of our addresses on my checks and another one on our statements, and was assured it would be exactly as I specified, but when I got the checks, Oh NO! the address shown was the wrong one. I asked, when creating the new account, that they make sure the statement included check images and was assured that would happen, but Oh NO! they're not included with my first statement. In fact, absolutely NOTHING was done right. They've definitely earned the appellation of "First Bank of No".