Levitz Furniture Corporation Complaint - Think Twice About Shopping at Levitz!
FAIRLESS HILLS, PENNSYLVANIA -- Moving into a new home is supposed to be a happy experience. A month prior to our move, my husband and I went to Levitz Furniture in Oxford Valley/Fairless Hills in need of a bedroom set. Last Saturday, Mar. 5, was our moving day. We requested delivery on that date. When the furniture arrived, there was a flurry of activity. After it was unpacked and placed in the master bedroom, I signed for the furniture. The deliveryman did not give me a copy of the slip.
About 1 hour later when my husband and family arrived back with our next load of belongings, my husband checked the furniture and found that it was the wrong set. We notified the store that same day. They apologized and said feel free to use the furniture until they could pick it up. I advised them we would not use it at all (because we did not want to be held accountable if there were any damages.)
Four days later, we are told the correct set won't be here until at least the March 23, and they can't pick the wrong furniture up until at least March 19th.
How is it that they were ready to deliver within 48 hours but it will take them 2 weeks to pick up the wrong furniture, and 3 weeks to deliver the right furniture?
We told store management we would take the floor model; they refused to sell it to us. All they would do is offer us an additional nightstand at no charge for the inconvenience.
Inconvenience??? We can't unpack any clothing because we have nowhere to put it. We have nowhere to sleep except our living room sofa. I can't unpack any of our belongings that go in the master bedroom. I worked in retail and retail management for more than 15 years and if I allowed customer complaints to reach this level, I would have been out of a job.
Is there any way you can help? I just want the wrong furniture OUT of my house so we can get unpacked and on with life! I'll shop elsewhere for furniture and recommend others do the same.
Any assistance you can offer is appreciated!
Levitz – Fairless Hills Showroom
110 Commerce Blvd.
Fairless Hills, PA 19030