Qwest Complaint - Qwest is the worst! DO NOT DO ANY BUSINESS WITH THEM!!!!!!!!!!!!!!!!!!!!!!!
COLORADO -- Back in the summer of 2001 I needed to get home phone service, and at that time Comcast didn't offer home phone service. So I ordered home phone service through Qwest. My service was fine until I needed to get Caller ID, voice mail, and other calling features. In 2002 is when the issues started. My services would disappear. I would call in to have them placed back on, they would disappear. I was fed up and asked customer service and ask them why my services that I'm paying for would disappear after I would call to have them placed back on. I asked them if it was my bill, and they said no. I also asked them if anyone called in to remove my services, they again said no. I also asked them if there is any record of me calling in to have my calling features/services turned back on, they again said no. Qwest doesn't keep accurate and up to date records even though I was told that it would be noted in my account each time that I would call in to have my calling features/services turned back on. I should keep on calling to have them placed back on after they have been removed. I then called customer service again and asked them to investigate then they transferred me to another customer service agent who then placed me on a written correspondence only restriction where I could only request changes in writing to the "Channel Support Team" I wasn't allowed to call in about my services. When I attempted to make my service right customer service would inform me that either 1) they couldn't find my account, 2) the systems are down or 3) they were unable to access my account. Even repair was unable to access my account. I couldn't get cell phone service because of my credit score/history and prepaid cell phones are too expensive. I needed phone service with no long distance, voice mail, Line Backer wire maintenance, caller ID and non-published and that's all. Some genie in the sky was changing my services with out my authorization and Qwest wouldn't investigate the issue and find out who or what was causing my issues. I spent many, many hours on the phone with Qwest. I've almost had to go to the hospital due to chest pains because of Qwest's issues. Just to note: this is a direct quote from the Better Business Bureau "Following our second notice of the complaint, if the BBB still does not receive a response from the business we will call them as a reminder; four business days from the date of the phone call, if the BBB has still not received a response your complaint will close as unanswered. The BBB serves as intermediary between the consumer and business and does not have any law enforcement authority to force a company to issue the consumers request for resolution. It is voluntary for the company to resolve and address all of your concerns – we are not an enforcement agency. In the event that the matter is not resolved using the BBB Self-Regulatory process, you may wish to speak with an attorney for further guidance." Also to note: according to the Better Business Bureau Qwest has an "A" rating with the BBB. I feel that rating is a crock and inaccurate!
In closing, DO NOT SIGN UP FOR QWEST SERVICE WHETHER HOME PHONE, INTERNET OR TV SERVICE. Also below you'll find the address to Qwest's "Channel Support Team":
Denver, CO 80202
Also, I have another Qwest address for you:
Qwest Communicaions Channel Support Team
1005 17th Street
Denver, CO 80202
ATTN: Mr. Mark DeCarlo, Supervisor Channel Support
I looked on the Qwest website, www,qwest,com, you can email Advice.Line@qwest.com the link for the page is: http://news.qwest.com/ethical-standards.