Priceline.com Complaint - Warning About Mandatory Resort Fee's
Be aware that Priceline.com includes hotels that add additional fee's in the form of a so called "resort fee". I bid on a 4 star hotel in the Santa Fe, NM downtown area. The bid was excepted and then we found out this hotel charges a mandatory $30 per night resort fee. When I called Priceline.com customer service to inquire about this charge, they were no help what so ever. The customer service employees I spoke were very difficult to understand and obviously read from a script. How hard would it be for Priceline to require hotels to include mandatory "resort fee's" into the per night cost so we know the true cost per night.