Continental Airlines Compliment - refund for duplicate ticket
The following is the amazing story of how Continental Airlines is trying to turn their e ticket screw up into getting paid twice for a single flight.
I purchased round trip tickets from Dubai to Denver through Expedia in January of 2005. On January 12, 2005 I received written confirmation from Expedia that I was booked on the flights and that e tickets would be provided, Expedia itinerary number 111716747156.
When I went to do early check in for the Dubai to London flight, EK 11, on the afternoon of February 11 I was told by Emirates Air that I could not check in because Continental had failed to provide a ticket for me.
I spent the next several hours with representative of Emirates trying to locate the ticket. I was booked on the flight, but there was no ticket. I requested that Emirates contact Continental and was told that they could not do that because it was a Muslim holiday and the Continental office was closed.
Finally, the Emirates Air supervisor told me that there was nothing they could do, and that the only way I could get on the flight to London and make my connection there was to purchase a new ticket.
I purchased the ticket as I was instructed to do by Emirates Air. I assumed that when I informed Continental of the problem, they would refund the cost of the duplicate ticket.
I have sent several letters and emails to Continental Refund Services explaining the situation and they have refused the refund. My refund request number is 6625986.
Continental failed to provide the e ticket at the Dubai airport that I had paid for. Their partner, Emirates Air, told me that since Continental had not provided the e ticket, I had to purchase a second ticket in order to make the flight and my connection in London. Continental is now claiming that it is entitled to keep the money I paid for both tickets. That is madness.
I can only warn anyone who is considering flying with Continental Airlines to be aware of the fact that the company will stealfrom them if given a chance.
Peter K. Eyster