Value City Furniture Complaint - Could I get my couch this year please??!
NILES, ILLINOIS -- I bought a couch from Value City Furniture in Niles, IL on 10/2/10 and paid an additional 60 dollars for the shipping. The sales man was what I thought very helpful, he wasn't pushy and was very nice to us. After running the Credit Card though he told us the couch wouldn't be delivered until 10/19/10(which I thought was a while to wait seeing as how we lived 10 minutes away from the store). A week later I received a call telling me the delivery had been pushed back to the 27th of the month, when I called to ask why, all the customer service girl could tell me is that they hadn't received it from the warehouse. Then just yesterday I received another call telling me the delivery date has been pushed back to 11/9/10!! When I called back, the person I talked to explained that the couch is being shipped from somewhere out of district and if I wanted to look at another couch I could. She did take the delivery fee off of my credit card, but that doesn't get my couch here any faster.
Basically I'm upset, because when I bought the couch It was NEVER explained to me that this couch was coming from so far away, I don't work in the furniture business, but you would think any GOOD business would have that information and be up front with you about it. I guess they really don't care when or if you get your furniture just as long as they have their money! I WOULD NEVER RECOMMEND THIS PLACE, not even to my worst enemy!!