Time Warner Cable Complaint - Sick, Frustrated and Fed Up
COLUMBIA, SOUTH CAROLINA -- Since late August of this year, we have had to have TWC send out service techs because we keep losing our signal. The first one that came out spent 3 hours here and finally got another tech here that figured out the problem in 15 minutes. The first tech did some work in one room and I did not see it until after her left. My 8 year old son could have done better. A couple of weeks later, we had the same problem. This time the tech seemed knowledgeable and even commented on the other tech's work. WE even spoke to a supv. about it as was told that he would send out a supv. to look at the work. WE were also told that the 6 days of service we missed would be credited to our bill. TO date, no one has come out to inspect the shoddy work and we still have not been credited for the 6 days of missed service. Since all of this has happened, I found out that a friend who has TWC is actually getting more services from them and paying less money. NO, it is not a promotional price, we have both been with TWC for years. I have spent 2 hours today trying to speak with anyone at TWC that can provide some answers about my issues. So far all I have gotten are low-level employees that read from scripts that can't help me. Doesn't TWC empower anyone to make decisions and help customers? Does TWC even care about customers? I am sick and tired of lousy service, high bills and a company that simply does not care about the people it serves. I am through, I will be looking at DISH, DIRECT and AT&T U-VERSE. I will find one that is NOT TWC.