Avis Complaint - Avis- We don't try at all
MORRISVILLE, NORTH CAROLINA -- Avis — I am a frequent business traveler and have dealt with rental car agents/companies for over 25 years. The vast majority of these interactions have been positive. I have rented from Hertz (#1 club), Budget, Avis, Alamo, National, Enterprise, Dollar, Thrifty and others.
Recently, I have had two experiences with AVIS that show a complete disregard for the customer and a willingness to cast the customer as an adversary. On two separate occasions, I have fulfilled the term of the rental agreement, returned the car on time and as agreed, and with a clean interior, keys and full tank of gas. AFTER a few days, penalty fuel charges have appeared on my credit card statement- either completely erroneous (not related to damage claims, etc.) or outright fruadulent which has required me to contact customer service repeatedly, fax receipts, letters, documents, etc. all in an effort get these charges removed. Not only does it take time and expense to do this, but the attitude of customer service has been to cast me as an adversary rather than a partner. Not once has one agent apologized for my inconvenience, even though I have done nothing wrong. Customer service at AVIS has been atrocious.
It is business 101 to take care of your customers, particularly business customers if you are a car rental agency. The poor customer service at AVIS is laughable given the other choices available to the business customer in this sector.
At this time, based on credit card charges made after the fact on more than one occasion, I cannot recommend AVIS. I have spoken to other businessmen who have reported problems with them as well.
If you MUST use AVIS, keep a copy of your rental agreement, keep copies of all receipts, go to the counter after you check-in your car and get a counter receipt if you have time. I do all of this and can eventually get the problem resolved but if you don't, be prepared to be screwed by AVIS and the burden of proof will be on YOU.
For the record I have had consistently good experiences with Hertz and National. I must recommend to AVOID AVIS at this time.