Mckendree Moving and Storage Complaint - Negligent Packing = Damage; Failure to "Man Up"
WALDORF, MARYLAND -- I had to move out of my house temporarily and I picked McKendree as my packer/mover. The move part went great - or so I thought. They came on time, the movers were pleasant and professional and I thought all was good. It turned out - they were not careful in how they packed items because a number of small things were damaged - including all my lamp shades, several bowls broken, a table had huge hunks of wood removed and my kitchen table top was somehow dislodged from the base (after many prior moves). I filed the claim with photos promptly and then waited and called trying to get the damage repaired. Finally, they got an appointment for me with the repair person and guess what - there is a $100 deductible. Looking again at the contract - it is there - so they are legally right - but this is a bad business practice. In speaking with the claims manager, he stated they can't waive the $100 deductible - they have it in place to avoid $5 and $10 claims and that essentially "no move will go without some damage". Then he equated it with an auto accident and the existence of a deductible. Trouble is - in an auto accident - whoever is at fault covers the deductible. I had no fault here and yet here I have to pay to fix damage they did. They are legally right, but morally wrong. I do not recommend this company - their failure to accept responsibility for the damage erases all the good.