Days Inn Complaint - Don't expect to be able to sleep in a Days Inn room
WISCONSIN DELLS, WISCONSIN -- When you pay for a hotel room probably the most important thing that you expect is to be able to sleep. If a towel is dirty or there is no hot water - well, you can live with it. you check out the next day and move on.
I was on a trip from Wisconsin to Phoenix (about 1,800 miles) and planned to get up early in the morning, 6 am to reach my driving goal. Days Inn provided me with a room that hat a "Smokers Congregation Area" about 15 feet in front of my window. Obviously this facility does not have any rooms for smokers so that they have to leave their non-smoker rooms every 1 or 2 hours to satisfy their urge. Obviously smokers are an ongoing problem for this Days Inn because I had to sign an agreement that I would have to pay a fine for smoking on the room (actually I am a nonsmoker) I have never seen something like that at any other place. Soon I found out that I would not be able to sleep in this room because of the loud meetings in front of my window. I could actually hear every word of the conversations of the groups of 4 - 7 people. I called reception several times and instead of offering me a different room it was "it is not going to happen again, we have talked to them"
If happened again and again, until finally at 4 am I was able to sleep. When I asked for some kind of compensation or a refund the next morning it was "we tried our best and smokers have the right to stand anywhere outside, nothing we can do about it..." Corporate would not do anything else than telling me "we have contacted the manager." The manager never got in touch with me. It looks like he does not care at all about the satisfaction of his guests.