United Van Lines Complaint - Do Not Use United Van Lines

Review by AutumnLover on 2010-10-23
We contracted with United Van Lines for our cross country move. We were sold by the sales guy who called us daily to follow up. We unfortunately bought into his promised.

We repeated to him that we are on a tight schedule. We booked our plane tickets based on the time frame they quoted. Imagine our frustration when one week before the scheduled move, our sales guy disappeared. We called and called and was told he's no longer with the company. We got transferred around a bit and then was told the pick up was a day later in the system. So now we're moving on the same day our plane leaves (we budgeted extra time and now it's complete chaos)

Upon delivery, again they were horrible with communication. They called daily after the stuff was shipped to remind us of the final payment yet had no delivery date.

Finally the week of what was quoted, they said they would be here Friday (the original promise was Wednesday)

They call and say now it's Saturday. All the sudden, they call and they are arriving Thursday morning (which is nice that they are early except we're both at work. They demanded over 2000 in CASH for the balance (we've already paid 2000 for a deposit)! Now it's about 1000 over what we were quoted)

They said that if we're not home with the cash, they'd leave our stuff in storage and charge us each day.

So we take off Thursday at work (I'm an interviewer for a company and cancelled 10 interviews on Thursday to be home)

I'm sitting home for a few hours and get a call saying "oopps now it's Friday)

They show up Friday with my TV stand shattered completely *See pic (apparently destroyed in their storage) Five boxes crushed (They packed these boxes for us and charged us for it. Now they are crushed, including my photo albums which are now ruined)

The guy that did the delivery told me that they normally charge a couple hundred for "STAIRS FEE" (Seriously???!!! We moved into a ranch where there are 4 steps on the front porch and a basement with 6 steps)

He said he can waive the STAIRS FEE if we tipped him. At this point, I'm beyond frustrated and can only laugh.

The claims system for damaged goods is just as fun. Read it on their website.

We're pretty patient people and understand that with moves, there are a lot of people at work so things won't go perfect. But the amount of stress and frustration we've experienced for how much we paid for the move has just been disgusting.

Hope this review helps you. DON'T HIRE THIS COMPANY
Comments:1 Replies - Latest reply on 2010-10-24
Posted by Alain on 2010-10-24:
I hope you've documented all this. Consult with an attorney about what can be done to compensate you for these problems.

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