Nuggets And Carats Complaint - Diamond Switched!
MISSION VIEJO, CALIFORNIA -- I Took my rings to Nuggets and Carats of Mission Viejo for resizing. I had lost weight and they were falling off. When I picked them up and was outside, I noticed my center diamond was very yellow compared to the side diamonds. We approached the owner, who denied any wrongdoing. I paid for an independent appraisal and compared it to my appraisal from before the resizing. The diamond went from a color K to a color P!!! My old diamond (a family heirloom since 1915) had a flat culet. The new diamond had a pointy culet. My old diamond had a thin girdle, the *new* diamond had a thick girdle. The *new* diamond had a chip on the top. The independent appraiser said it wasn't worth appraising; we told him that was why we were there. I filed a police report, and may pursue further legal action.
I agree with the other complaint; what good jeweler has dim lighting and yellow walls??? It wasn't until I was outside that I noticed the color difference in the diamonds!
He does not keep good records at all, that should have clued me in when I dropped off my rings. The receipt only said 'resizing 2 rings' it did not even state one was a diamond ring! You can draw your own conclusions, but BUYER BEWARE!!!