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Nuggets And Carats Complaint - Diamond Switched! - Diamond Wedding Ring Resized

Review by rlmkelley on 2010-10-24
MISSION VIEJO, CALIFORNIA -- I Took my rings to Nuggets and Carats of Mission Viejo for resizing. I had lost weight and they were falling off. When I picked them up and was outside, I noticed my center diamond was very yellow compared to the side diamonds. We approached the owner, who denied any wrongdoing. I paid for an independent appraisal and compared it to my appraisal from before the resizing. The diamond went from a color K to a color P!!! My old diamond (a family heirloom since 1915) had a flat culet. The new diamond had a pointy culet. My old diamond had a thin girdle, the *new* diamond had a thick girdle. The *new* diamond had a chip on the top. The independent appraiser said it wasn't worth appraising; we told him that was why we were there. I filed a police report, and may pursue further legal action.

I agree with the other complaint; what good jeweler has dim lighting and yellow walls??? It wasn't until I was outside that I noticed the color difference in the diamonds!

He does not keep good records at all, that should have clued me in when I dropped off my rings. The receipt only said 'resizing 2 rings' it did not even state one was a diamond ring! You can draw your own conclusions, but BUYER BEWARE!!!
Comments:16 Replies - Latest reply on 2011-08-05
Posted by Venice09 on 2010-10-24:
It's great that you have an appraisal. I would do whatever it takes to get your diamond back. The police report was a good idea. Did the police have any suggestions how best to pursue this? I wouldn't rest until these people are held accountable. And I would post this all over the internet to warn others.

Having this happen is bad enough but losing a family heirloom is tragic. I really hope there is something you can do about this.

Very, very helpful.
Posted by Anonymous on 2010-10-24:
I would take him to small claims court.
Posted by Anonymous on 2010-10-24:
I am very paranoid about working with jewelers. I went to one once asking questions about my diamond and he took a little tool and popped that stone out in 2 seconds and was showing me all kinds of things in the microscope. Since then, whenever I take it for resizing, I have them pop the big stone out in front of me and I take it home with me.
Posted by Anonymous on 2010-10-24:
A jeweler is either a gem or a jerk. Thanks for sharing your experience and outing this one. I hope you are successful in getting your stone back or the appropriate compensation. From a K to a P isn't even SUBTLE theft.
Posted by MRM on 2010-10-24:
Incredible, that was an interesting comment about removing the diamond.
Posted by Anonymous on 2010-10-24:
It can be done. It is preferable to staring at the ring for the next 10 years wondering if it is the same one. They never seem to sparkle the same after the jeweler 'fixes' them.
Posted by Anonymous on 2010-10-24:
Fast Fix jewelry and watch repair offers same day service, and you can watch the jeweler as he/she repairs/resizes your jewelry. There are other jewelers out there who allow you to watch also.
Posted by Nohandle on 2010-10-24:
How does one know for certain a reputable jeweler? Back when I owned jewelry, before a burglar decided he needed the jewelry far more than I, I would take certain pieces in for cleaning. How do we know it's not some employee and the owner is totally unaware? It happens. I guess that's one problem I won't be concerned with anymore. Helpful warning.
Posted by Anonymous on 2010-10-24:
Awwww nohandle! I am so sorry. That bites :( I have a product that will help you in the future. I am going to put a blog post about it.
Posted by rlmkelley on 2010-10-26:
Towne Jeweler across the street (Next to Henrys) is the MOST reputable jeweler in South OC. That is according to the independent appraiser. Turns out one of the jewelers is a dad in our Scout troop...kicking myself for not going there! He gets my business when I buy a new ring.
The independent appraiser also said Costco is the best deal when buying diamonds, but you don't get any service or expertise.
Posted by rlmkelley on 2010-10-26:
I'm making sure the police investigator interviews this guy so maybe he will think twice about doing this again. A different jeweler (who has heard bad things about Nuggets & Carats)said that if I did get a court judgement against him, who would enforce payment?
Posted by Venice09 on 2010-10-26:
A judgment won't get your diamond back. But if there is a judgment against this guy and/or the business, at some point he might have to pay up. If he tries to sell the business or buy/sell a home, if will show up on record, and he'll have to clear the record before he can proceed. I would at least try to get a judgment against him otherwise he gets away scott free, with your diamond!
Posted by rlmkelley on 2010-10-26:
Heard various things about 'burden of proof'. The police that took the report thought I had a case. The investigator on the case (who seemed far smarter than those who took my report) said that in court I would have to prove that I didn't switch the diamond myself. Still deciding if I want the stress of facing this guy again; We went in to his store and I had a 1 hour argument where I got so mad that our police friend who came along had to take me aside to get me to calm down. I know what Nuggets & Carats did, but what are my chances in court?
Posted by Venice09 on 2010-10-26:
I know this is an emotional thing and very upsetting. I'd have to be calmed down, too. But I do think your chances are good because you have that appraisal. It will depend on the judge. If he/she thinks you are believable, I think it could go in your direction. I also understand if you just want to put this behind you since you will probably never see the diamond again no matter what you do.
Posted by rlmkelley on 2010-11-01:
Got Nuggets and Carats response to my dispute from the BBB. His response was "After 24 years in business and tens of thousands of jewelry repairs, the one thing I have learned is the old motto "you can make some people happy some of the time, but you can't make all the people happy all the time."
Well, it goes to say if you switch a K diamond with VSI clarity
for a P diamond with SI-1 clarity you won't please ANYBODY!
Please note that per Mrs K's previous appraisal, the diamond in the ring happens to be the same measurement, within one color, and the flaw in the stone is exactly the same size and in the same location. That would have been impossible for me to have matched.
The before appraisal did not detail the inclusion, or the location. I had hand drawn where it was, and it was a small black speck, barely visible under the microscope. The flaw I saw in the new diamond was a white, very large and visible inclusion. I had also mentioned in the same drawing the flat culet, however he had no explanation as to why I now have a diamond with a pointy culet. Funny how he only used part of the information to his advantage.
Last paragraph of his response: As a good will measure, but in no way admitting fault, I fofered to replace the diamond currently in the ring with another diamond of her liking. At this point, I have nothing else to offer or any other explanation and wish her well. And if her desire is really to have the original stone in the ring she should feel comfortable in knowing that the diamond in her ring is her original diamond.
Being that he switched my last diamond, why would I want to accept his good will measure, how would I know I wasn't getting a cubic zirconia???
Posted by ad nauseum on 2011-08-05:
Unfortunately I have just become another victim of this individual.Not having previously read any negative reports, I had been doing business for the last several years with Nuggets and Carats and have been satisfied. I then brought in a ring for servicing and when it was handed to me there was a noticeable difference in the color of the stones.They were no longer bright white but a lesser quality. I compared it with other pieces of jewelry of lesser quality that I had at home under varying light conditions and now there wasn't any difference in color between the ring and other items as previously existed. The ring in question no longer stood out There is no way to prove it but he knows that I know.. BEWARE!!!!!!!!!

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