Frontier Communications Complaint - Absolutely horrific company
In all my short 27 years of life I honestly have never met a service that is as terrible as this. The only reason I keep using it is because in this area Frontier has a monopoly and is the only carrier for land based internet service, only other choice is satellite internet service. I also used their telephone service when I first moved here. They have tried to charge me around $800 dollars one time and said it was because I was using a calling card from MCI. It was a total lie and I was furious and I was this close to getting a lawyer. I also had my bank refuse their outrageous charge. I had to spend days talking to various people that worked with Frontier and I was treated like a liar. Frontier finally apologized and the situation was cleared up. On other occasions when I have called in for tech support or customer service I have waited online for over 30 minutes. The longest I had to wait one time was about 45 minutes. The customer service is absolutely awful. The internet service itself is no better. They claim to offer "up to 3mbps".. beware of the words "up to" because this means that anything less can be expected and less is exactly what you will get. I have tested my speed many times and the best I get is around 0.25 Mbps. Not to mention that service gets interrupted almost daily and my internet disconnects all the time. I called them about this and they said they would send someone. Well some incompetent tech from the Navajo office came here and checked around outside while I was gone from my house and just left a note saying everything was ok. Well, ok and so now what? I just have to accept this mediocre service that goes off and on all day? No follow up? Nothing? Stay away from this company... stay very far away. The only reason they are still around is because they offer the only service in some areas and therefore think that they don't have to be a legitimate company because they have no competition here. Awful. I have never despised a company before in my life but this one I do. I hardly ever even complain about things so this should tell you just how awful this company is.