IHOP Complaint - Very bad management
LAWTON, OKLAHOMA -- This IHOP is very bad for not only the customers but even worse for the staff. Night management yells at servers in between the front doors of the restaurant. Welcome to IHOP to watch our disgusting display of public humiliation before you are fully in the building. The manager is very short-tempered and downright rude to the staff. Cooks threaten and scream at waitstaff in front of management, yet no action is taken to stop the scene in front of customers. Night management doesn't even know the menu, and very loudly in front of customers has actually asked a member of waitstaff if the never-ending pancake special comes with pancakes. Servers are punished for calling the district manager and the cooperate office when their checks are: 1. Not right for their hours; 2. Not right for tips reported; 3. Not the correct amount. False write-ups are made to fire people they don't like or people managers are threatened by. Management even writes up employees for doing things management tells them to do. For example: management tells servers not to allow people over the age of 12 to order from the kids menu, then when the server doesn't let a 35 year old woman order off the kids menu the server gets wrote up. Management also tells servers not to charge VIPs for or police officers for their drinks, then when the server doesn't charge for those drinks the server then gets wrote up yet again. Management makes up a lie that the server swore and said things that were never said yet again writes the server up and suspends the server. The server then asks to see the tape of this happening and suddenly the manager claims there is no sound on the tape which is another lie. Then the same manager that claims there's no sound on video tape claims that it was heard on video tape that the server told a customer her phone number and was discussing IHOP personal business with a customer. In actuality the server simply said to a personal friend, "hey give me a call I want to talk to you about something later because I can't right now." All the server wanted to discuss was going to the club they work at with a mutual friend of theirs to cheer him up in hard times. In return, the general manager has fired a cook that was there for years and actually told members of waitstaff it was because that cook knew more then he did. After working in different IHOPs in the state of Oklahoma for over 5 years as not only a server, shift leader, crew chief, manager on duty, and a manager for many years my employment has come to an end due to a managers lies. Time and again is has come up that this manager feels threatened because either I or someone else knew how to do our jobs as well as management's jobs.
I am not writing this as any form of attempt to "save" myself or even my job, but rather to warn people of what is truthfully going on in this store. Maybe this might stop a few people who don't deserve this fate which I have been talking about in this complaint. I would gladly have even included my name for all those who I have either served or worked with who know that I "do not" lie, as well as for all of those IHOP supervisors that are fully aware of my work ethics. However, I am unable to give out this information due to fear of legal actions for "disclosing company policy." If they are suing "The International House of Prayer" which is a church, why wouldn't they sue me?