Leith Acura Complaint - Terrible service - 60k mi. service

Review by Raleigh27613 on 2010-10-25
CARY, NORTH CAROLINA -- Took in a 14 year old Integra for 60k mile service.

The next morning (about 25 miles later), the car totally died. The battery was totally shot, so I put in a new one. As I'm closing the hood, I notice what looks like a wire sticking up from the engine, and I think, maybe that has something to do with the battery going out - turns out, it's the remnants of the generator belt, which they had supposedly inspected and adjusted.

I called the service department their only offer was to bring it in - which would have involved driving on the battery (with no generator) or paying to have it towed 20 miles, and they didn't say they'd reimburse me for the tow if they determined that they'd made a mistake.

I ended up replacing the belts myself, and looking at the remaining belts, I can not believe they actually inspected them, and I'm surprised and disappointed that they didn't recommend replacing them just due to age and mileage. The remaining two belts were cracked and crumbling - an obvious choice for replacement, but they said nothing about the belts (other than claiming to have inspected and adjusted them).

Also, for an Acura, 'luxury' service department, we didn't even get the car cleaned or vacuumed.

Overall, not a luxury experience at all. We will be highly unlikely to return or to purchase another Acura.
Comments:1 Replies - Latest reply on 2010-10-25
Posted by getoverit on 2010-10-25:
It sounds like you know a good deal about cars and how things should and should not be done. I would be tempted to contact someone in upper management at that dealership and tell them all the things those guys aren't doing right.

Bypass the service writers and the "customer service" types. Get to someone who has some real clout. I can't believe they want to be doing business that way.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.