Leith Acura Complaint - Terrible service
CARY, NORTH CAROLINA -- Took in a 14 year old Integra for 60k mile service.
The next morning (about 25 miles later), the car totally died. The battery was totally shot, so I put in a new one. As I'm closing the hood, I notice what looks like a wire sticking up from the engine, and I think, maybe that has something to do with the battery going out - turns out, it's the remnants of the generator belt, which they had supposedly inspected and adjusted.
I called the service department their only offer was to bring it in - which would have involved driving on the battery (with no generator) or paying to have it towed 20 miles, and they didn't say they'd reimburse me for the tow if they determined that they'd made a mistake.
I ended up replacing the belts myself, and looking at the remaining belts, I can not believe they actually inspected them, and I'm surprised and disappointed that they didn't recommend replacing them just due to age and mileage. The remaining two belts were cracked and crumbling - an obvious choice for replacement, but they said nothing about the belts (other than claiming to have inspected and adjusted them).
Also, for an Acura, 'luxury' service department, we didn't even get the car cleaned or vacuumed.
Overall, not a luxury experience at all. We will be highly unlikely to return or to purchase another Acura.