Guardsman Complaint - What a run-around
Have been dealing with Guardsman for a week now to have someone come and repair some scratches to some chairs I purchased through Bassett Furniture. My policy says it covers scratches for 5 years. The thing is, they are impossible to file a claim with. I called a week ago, that representative was going to email the forms (they can email to you, but you cannot email info back.) Read all the negative reviews online, realized I was scammed, emailed Bassett to report this. Called Guardsman again, received forms. Received call from Guardsman telling me I could fax forms. Did that last week. Called today, they said they never received forms....so, it continues...asked for person I talked to who told me to fax forms, was sent to voicemail. I guess this is the point where most people just give up....
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