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Hydroxytone Complaint - Hydroxytone-doesn't work and terrible miscommunications about costs and obligations - Supposed to get rid of dark circles under the eyes
Supposed to get rid of dark circles under the eyes - Complaint
JERSEY CITY, NEW JERSEY -- I ordered a 30 day trial period kit. It arrived on time, but did nothing for me. I was billed and paid $67. Then somehow they had signed me up for an automatic reshipment membership, so I got a second shipment. I explicitly said I did not want to sign up for any recurring reshipment at all. I had spoken to a customer service representative Now I had to pay for shipment twice (one that got automatically billed to my credit card, the second time to return the darn thing). I called to cancel my membership and was told I owed another $67 dollars for my first trial shipment! They said I had to pay that in order to cancel anything. Since I had gone past the 30 days trial period, I was fine with paying for the first shipment but I had no idea that the actual cost was twice that initial amount I was originally told (billed separately in two payments). All I can say is SNEAKY, SNEAKY, SNEAKY. I'm irritated that things weren't made clear to me. Be careful ordering this stuff. Aside from not working and a waste of money, you may also end up paying more than you originally thought. False advertisement! Customer service also hung up on me. So I'd say their customer service is also lacking. Admittedly I was not happy but we were close to finishing up. I had to call back to get another person to confirm cancellation and return instructions.
Comments:
Posted by Venice09 on 2010-10-25:
The bottom line is that you are responsible for knowing what you're getting yourself into. You can't depend on companies like this to explain everything to you because their objective is to get your money one way or another. Once they have your credit card info, you are at their mercy.
I agree that this company seems to be one of the more deceptive ones. I came to that conclusion based on all the complaints. That's why it pays to do a little research first. The complaints here alone would stop me from ordering anything from them.
Also, if you know what causes dark circles, you would also know that they are almost impossible to get rid of. The best you can do is cover them up. I don't think there is any product at any price that will eliminate dark circles.
I'm sorry you got into this mess, but at least next time you'll know better.
I agree that this company seems to be one of the more deceptive ones. I came to that conclusion based on all the complaints. That's why it pays to do a little research first. The complaints here alone would stop me from ordering anything from them.
Also, if you know what causes dark circles, you would also know that they are almost impossible to get rid of. The best you can do is cover them up. I don't think there is any product at any price that will eliminate dark circles.
I'm sorry you got into this mess, but at least next time you'll know better.
Posted by Anonymous on 2010-10-25:
Drink alot of water and get plenty of rest, that will help lessen or eliminate dark circles under the eyes, which are often a sign of dehydration. Allergies, thinning of the skin, and pigmentation can also cause dark eye circles.
Posted by Anonymous on 2010-10-25:
Dark circles underneath the eyes can also be hereditary.
Posted by Venice09 on 2010-10-25:
Broken blood vessels, too.
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