Qwest Complaint - Answer to the letter I got from Qwest
Thank you for your recent e-mail inquiry to Qwest. Thank you also for
the rather detailed account of a former trainee of Qwest. I will
address that in a moment.
First allow me to address the reason for what kept happening. There is
a simple explanation and it is this: There are a few older bill that
went unpaid that caused a specific department to disallow you to have
anything on your line besides basic dial tone. Every time an agent
added the requested features, the review that comes through found the
old bills and disallowed the features and removed them.
Here is the good news. There were a total of 4 bills involved. The
total of them is 2.99. This amount is not reportable to credit
agencies, nor collection agencies, so they are mostly off the radar. As
of September 23rd, those bills have been zeroed out and you are clear to
have unimpeded service now. I apologize for this issue.
Now, speaking to the statements from the former Qwest trainee, I must
agree with some of the things he mentioned, namely that the job in which
he was hired is grueling and is sales based. The job title is not
Customer Service Representative, but Sales Agent. The 6 weeks of on the
phones training is initially getting their feet wet in the office
environment and in the early stages is related to billing calls, which
are the most difficult type of calls to handle. The goal is not
unreasonable. $600 a day is not hard to reach. If I sold you a 7m
internet today, it would give me a Net revenue in the tracker of about
$390. That is one sale. A single Long distance is worth nearly $100.
This 6 weeks is also to weed out those that are dishonest and weak. I
was in sales for nearly 4 years and I was in the top 3% of the entire
company 3 years running, all without slamming or cramming a single
order. I am the last of my training class in which only a handful
graduated. Please understand that Qwest is a business and Businesses
are in business to make money. The only way to do that is to sell
products and services to those who need them. It is done every day
without negative issues and we have far more happy customers than not.
The person writing those statements is dishonest in his own way. In an
economy in which 1 out of every 10 people cannot get a job, NO ONE is
quitting their job ON PRINCIPAL. The truth is that he either couldn't
hack it or was caught trying to cheat in some way.
I sincerely hope that this response finds you well and can lend some
understanding to how things happened the way they did. Now that the
issue that was causing the problem has been cleared, I invite you to
come back to us. If this option is something you would like to explore,
please call us at please call 1-800-850-5252.
Qwest Customer Care