Value City Furniture Complaint - When did Customer Service become too much?
Resolution Update on 11/13/2010:
This issue has been resolved. Value City Furniture has issued a refund and it has been received. All matters concerning this thread have been resolved.
CHARLOTTE, NORTH CAROLINA -- On 9/22/10, I purchased a bedroom suit and couch from Value City Furniture located at 9527 South Boulevard, Charlotte, NC 28273. I was told by the service associate that I purchased these items through that everything would be delivered the afternoon of 10/09/10. On 10/07/10, Value City Furniture called to confirm my delivery date for the 9th, they also informed me that the Hunter Bronze Sofa - SKU: 1334948 that I had bought had not been delivered from their warehouse yet, and that it would be 10/19/10 before I would receive my sofa.
I spoke with the manager of the store who assured me that it would be delivered no later than the 19th, and that his hands were tied as far as providing anything to keep me from having to sit on the floor of my new home. He did reduce the delivery fee 50%, and told me to call if I had any further questions. When asked if I could pick out another sofa and have them meet the already paid price, again his hands were tied. So, basically my only options were either sit on the floor and wait for my sofa, or cancel my order and be refunded. I opted to wait the additional 10 days...Big mistake.
On 10/18/10, I received yet another call delaying my 19th delivery to now take place on 10/23/10. On 10/21/10, I had not heard anything from Value City about my delivery, so I called to confirm my delivery date for the 23rd, and was told that there was no record in the computer system for a delivery to be made on the 23rd, that it was showing 11/06/10!! The lady I spoke with told me that she didn’t understand why it was showing 11/6, when there was a delivery date available for 10/27/10. So she rescheduled me for the 27th.
Here it is 10/26/10, and they still do not have any idea as to when I will receive my sofa. I am extremely livid with Value City Furniture, and will NEVER again purchase anything from their company. I have a sofa that has been bought and paid for, and yet I’m still sitting on the floor 34 days after I originally purchased it, with no information as to when my sofa will be delivered. I have been put off 4 times, and feel I am getting the run around from this company instead of any answers.
Now I see firsthand why some of the Value City Furniture stores nationwide have closed their doors. In today’s economic situation, and as desperate as companies are for people to purchase from them, logically one would deduce that as a customer you would be treated with better customer service than what Value City Furniture has provided. I have been led on and lied to for over a month now, and this is the proverbial last straw.
I am going to demand a refund, purchase a sofa from another company, broadcast this complaint on every website I can find, contact the BBB and make a complaint, as well as send this complaint to Value City Furniture’s Corporate Headquarters, and the Consumer Protection Division of the Attorney General’s Office of the State of North Carolina.
I hope anyone deciding to purchase from Value City Furniture has better luck with this company than I have had. As for me, I’ll take my business elsewhere.