Office Max Complaint - Furniture warranties
MINNEAPOLIS, MINNESOTA -- I purchased a leather office chair for my home
and took out the Max Assurance warranty at the
suggestion of the store clerk. Well the chair
leather pulled apart near a seam and I called
the warranty people to see if it could be fixed.
They had me call "one of their authorized repair
centers" to make an appointment to have the chair
looked at. A guy came out & said if it couldn't
be fixed that they would probably replace it.
That was in October, 2004. I called the service
agency in December and January to see what the
status was, and was told they can do nothing until the Max Assurance people approve a repair.
Don't take out the warranties - they are a rip off and just add revenue to the store and don't
guarantee anything. Once there is a problem the
store doesn't even deal with it - they say the
warranty people have to handle it. I do the office supply buying at work and Office Depot is
now getting all our business.