On September 24th I noticed bubbling and cracking on my dining room table. I waited until the next day, Monday, to call in for service. On October 8th a service technician came to my home to see the table, and determined he could not fix it. Normally he would call Bob's at that time, however do to phone upgrades he was unable to reach them, and I was told that I would be contacted within 24hours by a representative. Since it was Friday, I gave them till Tuesday to call me back. I called several times between the 12th and 18th, all the while their phone systems were down (according to the prerecorded message. I finally got a hold of the warranty people on Tuesday September 19th and was told that the technician had determined it was customer damage, and that I would have to contact Goof Proof to file a claim. I immediately called Goof Proof and filed claim 5367830, to which I was told that the damage was not covered because it was under 1 year, and th warranty people have to cover it. I asked to have this issue escalated to management, and was told I would receive a phone call within 24 hours. I still have not received that call. Today is October 26th, a entire month from the incident and the phone systems at Bob's are still down. I have written 2 emails, and spent hours on hold. This is by far the worst customer service I have ever seen. How can phone systems be down for an entire month? I do not recommend purchasing anything from Bob's Discount Furniture.