Work Out World Complaint - Never Ever Join this Lier.....Unprofessional Gym - Gym membership cancelation
Gym membership cancelation - Complaint
NORTH BRUNSWICK, NEW JERSEY -- I joined the work out world Gym at North Brunswick, NJ in May, 2008. My membership was month to month basis as; it was a special promotion going on at that time. My contract does mention the same. I was told that I can cancel my contract any time giving 30 days notice.
I did cancel my contract with the gym 3 months after I started. I did following to cancel my membership.
- Personally hand delivered cancellation letter to receptionist. The office of WOW had fire recently. I called the head office few times and than hand deliver the letter.
- Also send register mail to WOW head office, even though there head office was closed because of fire.
- Also fax the letter to mentioned fax numbers.
I did everything possible to cancel my contract legally. I haven’t heard anything from them since than.
In February 2010. I received the notice from law firm regarding the outstanding payment of $167.15, which I need to pay WOW or they will take legal action against me. I talked to the representative of law firm and she asked about the all the proof I have. Unfortunately, I don’t have any proof except the copy of contract with me. I shredded the cancellation letter and delivery proof, as it’s been such a long time since. I thought the matter is completed and I no longer need this letter. The only thing I kept is the copy of contract. I faxed the copy of my contract to representative of law firm. She mentioned, she will look into it. I haven’t got any response since than.
From Mid September, 2010, I am getting calls from Levy and levy associates during afternoon time (I work during that time), leaving messages to call back. I didn’t contact them as I thought it’s a marketing call. The voice message was never clearly mentioned anything.
I called the company on 10/25/10. Just to see what’s going on. I talked to the person name Brian. He spoke with me very rudely, sounds like debt collector. He wanted me to pay $167.15 right on the phone, than he came down to $90 to make it better. According to me, I shouldn’t be paying anything as I did everything legally to cancel my contract. Brian mentioned that, the contract was month to month based for minimum one year. I have a copy of my contract and it doesn’t say this at all. Brian mentioned that, than WOW lie to you when you signed the contract and you must pay your outstanding due or he will take this matter to court. I asked them to send me the legal paper work and than I will seed what to do.
I don’t understand why the customer likes me to go through this harassment after such a long time cancelling my contract legally. Anybody has the same issue I have. I welcome your opinion.