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Work Out World Complaint - Never Ever Join this Lier.....Unprofessional Gym - Gym membership cancelation
Gym membership cancelation - Complaint
NORTH BRUNSWICK, NEW JERSEY -- I joined the work out world Gym at North Brunswick, NJ in May, 2008. My membership was month to month basis as; it was a special promotion going on at that time. My contract does mention the same. I was told that I can cancel my contract any time giving 30 days notice.
I did cancel my contract with the gym 3 months after I started. I did following to cancel my membership.
- Personally hand delivered cancellation letter to receptionist. The office of WOW had fire recently. I called the head office few times and than hand deliver the letter.
- Also send register mail to WOW head office, even though there head office was closed because of fire.
- Also fax the letter to mentioned fax numbers.
I did everything possible to cancel my contract legally. I haven’t heard anything from them since than.
In February 2010. I received the notice from law firm regarding the outstanding payment of $167.15, which I need to pay WOW or they will take legal action against me. I talked to the representative of law firm and she asked about the all the proof I have. Unfortunately, I don’t have any proof except the copy of contract with me. I shredded the cancellation letter and delivery proof, as it’s been such a long time since. I thought the matter is completed and I no longer need this letter. The only thing I kept is the copy of contract. I faxed the copy of my contract to representative of law firm. She mentioned, she will look into it. I haven’t got any response since than.
From Mid September, 2010, I am getting calls from Levy and levy associates during afternoon time (I work during that time), leaving messages to call back. I didn’t contact them as I thought it’s a marketing call. The voice message was never clearly mentioned anything.
I called the company on 10/25/10. Just to see what’s going on. I talked to the person name Brian. He spoke with me very rudely, sounds like debt collector. He wanted me to pay $167.15 right on the phone, than he came down to $90 to make it better. According to me, I shouldn’t be paying anything as I did everything legally to cancel my contract. Brian mentioned that, the contract was month to month based for minimum one year. I have a copy of my contract and it doesn’t say this at all. Brian mentioned that, than WOW lie to you when you signed the contract and you must pay your outstanding due or he will take this matter to court. I asked them to send me the legal paper work and than I will seed what to do.
I don’t understand why the customer likes me to go through this harassment after such a long time cancelling my contract legally. Anybody has the same issue I have. I welcome your opinion.
I did cancel my contract with the gym 3 months after I started. I did following to cancel my membership.
- Personally hand delivered cancellation letter to receptionist. The office of WOW had fire recently. I called the head office few times and than hand deliver the letter.
- Also send register mail to WOW head office, even though there head office was closed because of fire.
- Also fax the letter to mentioned fax numbers.
I did everything possible to cancel my contract legally. I haven’t heard anything from them since than.
In February 2010. I received the notice from law firm regarding the outstanding payment of $167.15, which I need to pay WOW or they will take legal action against me. I talked to the representative of law firm and she asked about the all the proof I have. Unfortunately, I don’t have any proof except the copy of contract with me. I shredded the cancellation letter and delivery proof, as it’s been such a long time since. I thought the matter is completed and I no longer need this letter. The only thing I kept is the copy of contract. I faxed the copy of my contract to representative of law firm. She mentioned, she will look into it. I haven’t got any response since than.
From Mid September, 2010, I am getting calls from Levy and levy associates during afternoon time (I work during that time), leaving messages to call back. I didn’t contact them as I thought it’s a marketing call. The voice message was never clearly mentioned anything.
I called the company on 10/25/10. Just to see what’s going on. I talked to the person name Brian. He spoke with me very rudely, sounds like debt collector. He wanted me to pay $167.15 right on the phone, than he came down to $90 to make it better. According to me, I shouldn’t be paying anything as I did everything legally to cancel my contract. Brian mentioned that, the contract was month to month based for minimum one year. I have a copy of my contract and it doesn’t say this at all. Brian mentioned that, than WOW lie to you when you signed the contract and you must pay your outstanding due or he will take this matter to court. I asked them to send me the legal paper work and than I will seed what to do.
I don’t understand why the customer likes me to go through this harassment after such a long time cancelling my contract legally. Anybody has the same issue I have. I welcome your opinion.
Comments:
Posted by justcuz on 2010-10-26:
If your membership was month to month, why would you need to give 30 days notice of cancellation? It sounds like there was a promotional period, and after the promotional period they locked you into a contract?? I'm not sure how you'll get out of paying this if you no longer have proof that you cancelled, but I wish you good luck.
Posted by LizzieT on 2010-10-26:
File a complaint with the NJ Attorney General, they will assign an investigator to you and you give them a copy of whatever you have and they take care of the rest. I had to do this with the WOW in Ocean and it was a HUGE help! Good Luck!
Posted by hossawy on 2010-11-30:
I am at the same situation they do not want to cancel my membership
Posted by pongo on 2011-02-07:
I am having a similar situation trying to cancel my WOW membership. It is a scam and nothing less than extortion. I also followed all the proceedures trying to cancel by certified mail then emailed me telling me i can't cancel because i had an outstanding balance. How can I have an outstanding balance if I have an automatic withdraw with them. Paid it anyway just to get them off my back. A year later I received letter from Yale Levy Associate to collect the debt. I called the firm and the attorney representing WOW told me he looked into the account and saw it was already paid in full along with 490 other accounts. He indicated WOW has a lot of problems and insinuated I should lodge a official complaint with the Prosecutors Office. They are extortionist and crooks. Their cancellation policy or lack of it is nothing but a huge profit maker for them.
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