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Ygnition Networks Complaint - Worthless beyond imagination - Cable/Internet
Cable/Internet - Complaint
HOUSTON, TEXAS -- Moved into my place 2 months ago and signed up for ygnition cable and Internet. From day one there was trouble. I had to wait all day for a text to come out to install because all they have is all day appointments luckily my tech came out at 430 so I didn't waste my entire day waiting on them. The bundle packages they offer is a joke!! $100 monthly for Internet that's slow and only 20 channels of good stations. I just signed up with another company for 200 channels, DVr and Internet for only $80 monthly. When I asked if they would send a box or label to return the modem they said no I would have to do all that on my own. They did tell me that they have a office 45 minutes away and I could drop there and they are opened mon-fri 8 to 430. So I get there and they are closed until 130 so now I have to wait an hour for them at the office. Hope they enjoyed my two months with them because I will never come back to ygnition!
Company Response:
Good evening, My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum. Please let us know how we can assist you. -Amber C. Customer Relations Associate YgnitionCares@ygnition.com
Comments:
Posted by Skye on 2010-10-26:
Just make sure you document the serial number on the modem, for your own records, and that they give you actual physical paperwork, that shows you returned the modem, and who received it. Just don't hand it over to them. It's best to protect yourself, because the last thing you'll need, is for them to try and bill you for the modem down the road, saying you never returned it.
Good luck with your new service!
Good luck with your new service!
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