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Vitaglo.com Complaint - Do Not Do Business With This Company!

Review by chieromancer on 2010-10-26
SYRACUSE, NEW YORK -- This is the email I sent to them today:

I placed this order on 10-17 asking that it be shipped to my work address. On 10-18 I was laid-off. I called that evening and spoke to Mike to ask that the order be redirected to my home, while I still have one. He was very brusque with me and assured me it would be no problem.
The order also indicated I would receive it within 10 days.

Today, 10-26, 8 days later, I received a robo-email telling me my order is being shipped--to my work address!
I called, spoke to some man, probably Mike based on his atrocious telephone manner, tried to explain the situation. He interrupted me, then hung up on me!

I repeat, HE HUNG UP ON ME!

Furthermore, my credit card was charged for the order on 10-18. It is ILLEGAL to charge for merchansdise before it is shipped!
If you think I'm going to do business with a company that treats it's customers like that, you are out of your fecking minds.

Cancel the order. Call UPS and have the package redirected. I am disputing the charges on my credit card and taking my business elsewhere.

And I will placing bad reveiws of your company on every internet site I can find.

Wish I had read this site first.
Comments:2 Replies - Latest reply on 2010-10-27
Posted by Weedwhacked on 2010-10-26:
"It is ILLEGAL to charge for merchansdise before it is shipped!"

Where did you hear this nonsense? Unfortunately most companies are automated to read and ship orders. There's no one that just sits there and changes addresses as they come in. You're credit card company will probably do nothing when they realize that you made this order. The merchant will provide them with that proof.
Posted by Alain on 2010-10-27:
Based on your review and others, I'll stick to generic vitamins I can get in the grocery store.

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