Correctional Billing Complaint - I'm Soooo Tired - Correctional Facility Calls
DETROIT, MICHIGAN -- I am tired...really, really tired. I have moved several times over the last 3 years and each time (because of my local phone company) I have had to change my number. Not a problem however, until I have to call Evercom (Correctional Billing) to notify them. My husband is incarcerated and is far from home so it makes visiting difficult. Our only means of communications (besides snail mail) is the phone. Every phone bill I have ever recieved with correctional billing calls has been paid in full on time. I've been dealing with the company for over three years now and lately it has proven to be difficult. My first phone number had a credit of $300. Bill came, paid it then called and reported payments. Second number had credit limit of $15. I called complained and after much time spend it was raised to $200. Bill came, paid it then called and reported payments. Third number was given a credit limit of $185. I did not feel a need to complain, so I let it alone. Bill came, paid it then called and reported payments. Current number has a credit limit of $40. Called to complain and was blown off several times. I was frustrated but had to put my concerns on the back burner because of other issues. Now...I'm mad. How can they do this to a customer who has ALWAYS paid their bill. I live with my husbands grandmother and now that she is on her death bed, him communicating with home is vital. $40 only allows for 3 maybe four calls. If I was a customer who did not pay I would not be here sharing my experience. I just don't know where to go from here but one thing is for sure, I will be glad when the day comes that I never have to deal with this company again. Right now I have no choice (wish I did).