DirectBuy Complaint - Good for laughs if your bored one afternoon
MEMPHIS, TENNESSEE -- Went to a showroom knowing full well the scam- for giggles one afternoon with a friend, just to experience the fun firsthand. We had to pretend to be a couple to get in- that should be a tipoff to anyone right there who is questioning the legitimacy of DirectBuy. Why do they make you bring your spouse, and refuse to allow kids? Simple, they want to eliminate any excuse you may have for leaving the presentation without dropping 6k- you can't say "we have to leave, little Sara here is tired" or "I have to run this by my husband"- brilliant actually, in its scumminess. I'm surprised they allow people to bring cell phones to the presentation, as you could be texting someone while the con is being laid out. Even timeshares and new car sellers, the previous kings of scumminess, allow you to come in alone, or with kids, or to think about it overnight, but not here. Costco and Sam's Club are a similar type clubs, but why don't they have the same hard sell? Easy, they are legit, Direct Buy is not.
The first tipoff to the scam were the obvious plants in the presentation who were clearly there to make us think it was legit, which was laughable. Obvious store employees or friends milling about, looking enthused at the "savings". The other two couples eagerly wrote their checks in front of us, I guess to put the "everyone else is doing it, so should I" thought in your head- whatever.
The showroom was also a joke- it looked like props from a cable access cooking show. The catalogs were few and showed no prices. The con that you have to become a member on the spot or risk seven years of banishment "to protect their sellers" is also a joke- who would go to a retail store, with middlemen, and demand prices from an alleged wholesaler, without middlemen? Doesn't make sense, apples and oranges. But that's just the cover to keep you from going home and coming to your senses.
Sat through the standard high pressure sell that I had heard so much about, and yes they can apply the pressure. Told them I had to think about it, got the seven year spiel and said ok and left. I would bet my life if I show up tomorrow with 6k in hand and beg them to lift the seven year ban that they would not turn down my $$.
No mention was made of the 8-10% handling fee, no mention made that you have to pick up items at DirectBuy, no mention that you would have to be planning a six figure remodel to come out even or slightly ahead. A fun afternoon for someone with odd tastes in fun like myself, but also infurating when you think of all the people who don't know any better and fall for the ruse, espcially in these trying times.