Continental Airlines Compliment - Incredible service
I had booked a trip from Boston, MA to Shannon, Ireland for November for a family wedding. I booked my flights on different days due to work constrictions, so I would not be traveling with my family. Eventually I had decided I would take the extra time off and travel with my family, to my amazement, Continental waved the change fee and all I had to pay was the $200 difference in airfare! Recently I had been tracking the flights to get an idea of on time performance and noticed my flight from Boston to Newark was continuosly arriving 50-60 minutes late, leaving us only about 10 minutes to connect if our flight happened to be that late. I contacted Continental by e-mail to see if Continental holds flights for connecting international passengers. I received an e-mail from Denise Epstein explaining it was not their policy to hold flights for connecting passengers and she offered to switch us to a flight that left 1 hour and 20 minutes earlier from Boston-Newark. I immediately called Continental and the customer service representative I talked to was able to contact Denise and get us switched to the earlier flight at no charge! Thanks to the staff at Continental for working hard to make a stressful situation a little less stressful! Hopefully United keeps employees like Denise Epstein when the merger is complete!