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Sansone Auto Mall-Woodbridge Complaint - Sansone is horrible!

Review by UNHAPPY SANSONE CUSTOMER on 2010-10-26
AVENEL, NEW JERSEY -- I purchased a vehicle two months ago, and as of today I do not have the plates or registration for this car. I cannot get the plates etc. because they did not have a clear title when they sold me the car. I put down $4,400 plus have the car on my insurance and have made a payment on the car. Every time I call they ignore me, I have gone to the dealership and explained my problem and the managers have left me standing in the middle of the sales floor to joke with each and not solve my issue. I had one manager put my expire temp tag back in my vehicle and tell me he will not give me another one. I had to drive two days with an expired tag before I got them to give me another temp tag. I am now on my third temp tag and still no plates. They blame the issues on the MVC, I have called them and discovery the title is still in Chrysler name as the lien holder and not my lien holder’s name. Their customer service is horrible and they don’t care at all to help you. They don’t want to hear about your issues after they get your money, and you sign paperwork and get you off their lot with the car. They should not be allowed to practice or sell cars to the public, they need to be fined or closed down permanently. One of the times I was in the dealership waiting for an answer I could hear the Sales Manager Angelo telling one of the salesmen do not give that customer anything until you get his money. He kept repeating get the money first from him, get his money.
Comments:2 Replies - Latest reply on 2010-10-27
Posted by Alain on 2010-10-27:
Give a call to the Office of Consumer Protection, New Jersey Department of Consumer Affairs Hotline at 973-504-6200.
Posted by azspots on 2010-10-27:
Call the motor vehicle department also and advise what you have said here.

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