Clear Complaint - CLEAR - Highway Robbers
My story is not one that ends happily. On 09/24/2010 I entered Best Buy (store number 372) in search of on the go internet service. I was assisted by a young man in the CLEAR section of the store. I was told that if I were to purchase the series S 4G mobile USB paid in full(a total of $180.00) without leasing the product I wouldn't have to worry about a monthly bill. Without hesitation I gave the gentleman my credit card. I asked the gentleman several times "Will I have a monthly bill? How much will I pay a month?" He insisted that I would pay nothing from that day forward that is if I choose to purchase the product in full. With him reassuring me that the $180.00 would be my only payment, no contract no monthly bill, I thought I had come upon a great deal. Well, as soon as I exited the store my bank had informed me that I paid not only the $180.00 but an additional $55.00. At that point I still felt like that was a great deal, no reason to complain. Three days later (09/27/2010) there was another debit to my account for $55.00. Two days after (09/29/2010) that another debit for $55.00 dollars. I did in fact receive a credit of $55.00 for the mysterious debit on 09/29/2010. (I must mention that the product stopped working after a short 3 weeks of having it)However on 10/25/2010 I was billed for another $55.00. This caught my attention. I was my understanding from my visit at Best Buy that I wouldn't be billed on a monthly basis. I went back to Best Buy to get to the bottom of the situation. I was greeted by a Best Buy employee, he told me that Clear employees were not on their payroll and probably called in sick so no one could help me. He told me that I should go across the street to the mall; they might be able to help me there. So that is what I did. While explaining my story to the gentleman in the mall, customers began to turn away. One man even said, "I am looking for internet service but I just don't have the kind of money." As soon the customer departed the Clear employee offered to let me use the phone to call customer service. I spoke with Shayla who said there was nothing she could do for me. I then asked to speak to a supervisor. I was transferred to Sunday (who was very compassionate) but I had already been in the mall for over an hour and I had to be to work so I said I'd have to call back. Sunday said she would look into it and have someone call me back. The next day I was contacted by CLEAR fraud department. Apparently the young man didn't even type my name in correctly. The woman went ahead and changed my information, but that is all she could do and quite frankly that infuriated me. What was the purpose of that? So she transferred me to Customer care. I told my story for the 4th time to the representative who was unable to help as well, so she transferred me to Vickie the supervisor on duty. Vickie began the conversation like this “So you mean to tell me that you thought you were actually going to get 2 years of free service? Did you accept the terms and agreement?" Her tone irritated me even more. She made it seem like I was stupid. Like how could I? I beg to differ. I only went with what I was told and now I am out of $300.00. Vickie then provided me with the most unattractive options. 1) Accept the fact that I was hustled and troubleshoot with tech support and continue to pay the $55.00 monthly fee that I was unaware of. 2) Have a friend or family member assume liability of my account. (I care and love my friends and family, why would I want to put them through something like this?)3) Use my computer at work being that I can't use the internet at home and try to find a buyer on craigslist. 4) Shell out another $62.00 dollar termination fee and receive no relief as far as the $290.00 that had already been stolen from me. All of these options were unacceptable to me. I went back to Best Buy on 10/26/2010 with the product in hand. I repeated my story to David for the 5th time and then asked for a manager. He told me there were no managers available and I'd have to call customer service. So here I am. A 20 something year old college student. Out of $290.00 plus the $55.00 a month for the next 2 years and no internet service to show for it. My wishes are to send this product back, receive some type of monetary relief and never ever ever deal with CLEAR or any of its affiliates for the remainder of my life.
An idiot who should have asked for a confirmation/receipt