Herman Cook VW Complaint - Bad service department

Review by kwolson on 2010-10-26
ENCINITAS, CALIFORNIA -- Made an appointment three weeks in advance for routine brake pad replacement and removal of a stuck CD from the player. 8:00 drop off, no call until 3:55 pm - "we're kind of busy and can't fix your car today." So after eight hours, nothing was done.

Completely unacceptable, bad management of the service department. Oh, they did ask me to rent a car until mine was done - didn't even offer a loaner!
Comments:2 Replies - Latest reply on 2010-10-27
Posted by T on 2010-10-26:
That's unacceptable. At the price of a Touareg, they should include a repair technician in the back seat.
Posted by werelucky on 2010-10-27:
That's pretty bad when you make an appointment for service and they pull that crap. Ask your friends, relatives, and neighbors who they use for an independent mechanic and use them.

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