Herman Cook VW Complaint - Bad service department
ENCINITAS, CALIFORNIA -- Made an appointment three weeks in advance for routine brake pad replacement and removal of a stuck CD from the player. 8:00 drop off, no call until 3:55 pm - "we're kind of busy and can't fix your car today." So after eight hours, nothing was done.
Completely unacceptable, bad management of the service department. Oh, they did ask me to rent a car until mine was done - didn't even offer a loaner!