Party City Complaint - TERRIBLE SERVICE, No care for customers :(
I want to make this short because I'm tired of thinking about it. My experience with ordering from Party City online has been horrendous. They claimed they would send my stuff the same day and I had the two day shipping service. It is well past the date that I should have received it. They haven't even shipped it. Now some of the items are out of stock. I have called them 6 times (all different days), sent 3 emails (only 1 of which they actually responded to) and I have gotten nowhere. I have been waiting and waiting and waiting for costumes that will now get here well after the holiday that they are for. They will not let me return them at this point. They are telling people that they will ship the same day, yet they keep giving me the run around and lying to me about shipping dates. I do not trust them. A representative said that she would call me back and never did. Not one time did they try to correct their mistakes and make me feel like a valuable customer. I told them I would not do business with them in the future and they didn't care. So why should I care to give them my money? The customer service is probably the worst I've ever dealt with. I understand making mistakes, but at least try to correct it. Make customers feel important. Don't be rude to customers. But they don't care, people still buy from them regardless. Oh well. They lost me.