General Motors Complaint - Failed Transmission - 2001 GMC Jimmy
BETHEL, MAINE -- I purchased a NEW 2001 GMC Jimmy believing that I was getting a quality product, with hopefully, a decent trade-in value after the 5 year loan was finished. The vehicle, which has been serviced by GMC & Chevrolet dealerships has "lost" the transmission. My husband and I (both in our 50's) with NO children at home have been the only ones driving this vehicle. It has never towed anything. We noticed a clunking noise in the transmission shortly after we purchased it and returned to the dealership, Bill Dodge, in Westbrook, ME, to have it checked. We were told that there was nothing wrong with it. It has always been very slow to engage into reverse. On February 23, 2005, with 52,020 miles on the vehicle the transmission failed. It no longer would go into reverse. After numerous contacts with General Motors Customer Service (?????), and I use that title loosely, we were told that there was nothing they could do for us and made sure to apologize to us. I have asked only for reimubursement of the cost of the transmission replacement. At this point I am ready to sue General Motors. They should be ashamed of themselves for bilking the public by selling $30,000 vehicles and bragging about selling quality products and then not standing behind them when they fail. I'm pretty sure that they think that Linda Howe in Bethel, Me doesn't have a leg to stand on against the mighty GM company. This vehicle has also had both front end ball joints replaced, both wheel bearings and numerous emission issues. I would like to know how we, as consumers, can get satisfaction and reimbursement from a company like General Motors. It is apparent from the many complaints that I have read against General Motors and their vehicles that they use shoddy parts in their products and will not stand behind their products when they fail.