Gateway Complaint - Gateway will never get my business again
Two weeks after purchasing my Gateway computer, my husband wanted to copy some photos to a disk. It was then we discover the door for the CD etc.. would not open. We tried to exchange it a few days later, but found the dealer obviously did not have faith in the product. They gave us 16 days to do returns. We were at 18. They said take it up with Gateway. Gateway offered to trade it for a USED computer or repair it. One hour on the phone with a man who could not say the letter v therefore could not get my email address correct, I had a ship code to get the computer sent to Texas for repair. Went to shipping place. They did not except the number. Need a different one they said. Another hour on the phone with a phonetically challenged man, instructed to drive 30 minuets to a facility that would ship, using this number and a new one.
Got the computer back a week and a half later. The quick turn around was impressive until I tried to put a disk in to check the repair. Would not open still. No repairs had been made. Forty five minuets on the phone with someone who could not tell me why computer had not been fixed. They said ship it back and we will see if we can fix it this time. Livid is not even enough to express my disgust and frustration with Gateway.