NCO Financial Systems Complaint - Who does NCO think they are?
SAINT CHARLES COUNTY, MISSOURI -- March 11, 2005 -- Saint Charles County, Missouri -- So it's a cruddy Friday out there and I'm sitting at my computer, doing what I do at my computer, and the phone rings. I let the machine get it. It's "Mr. Shapiro" and he's "not calling to sell anything" but he has "important information" for me that he has to "act on immediately." What the heck, I'm feeling feisty today. 1-888-475-6741 is the number he left; it's the number I called. What fun ensued! Not only was the non-native-English-speaking-gentleman on the other end of the phone rude and condescending, he seemed to be absolutely shocked to hear that I wasn't going to discuss repayment of my defaulted student loan. I explained that I was currently unepmloyed and receiving government assistance, and this twit had the audacity to ask why I wasn't going to pay off the loan. I explained (when I could get a word in over him) that repaying student loans was WAY down on my list of priorities. Behind food, electric, water, phone, gasoline, auto insurance, those kind of things. But the twit is persistant. "This is a bill just like any other. You have to pay this bill also," he said. He asked how I paid my rent for over a year without a job and I told him, flat out, "I live in the house my parents used to live in." WHich is true. It's paid for and I get to live here now. They have moved on to bigger and better things. But I digress. Then the questioning moved on to my mysterious ability to pay my other bills. I explained it very simply. I'm a drain on society. The Feds pay my bills. Then Mr. Supervisor jumped on the line. What a peach! Mr Supervisor asked me why I couldn't ask my parents for the money, seeing as I was living in their house? Or better yet, why didn't I just go out and get a job? It was at this point I got fed up. The man wasn't even bothering to breathe between questions. I couldn't get a word in edgewise, so I told him that he knew nothing about me or my circumstances, and that he should just "Have a nice day." Then I hung up. I fully expect to go through something like this on Monday the 14th. I plan to call back. I'll probably call back on the 15th, 16th, 17th, and 18th too. Who knows, maybe I can find a new friend this way. I guess the gist of my complaint is this: NCO Financial Systems, Inc. (part of the larger NCO Group http://www.ncogroup.com ) claims -- and I'm Quoting from their own freaking web site here: "Our representatives have the specific training and experience to successfully service education receivables. They are familiar with the requirements of Title IV student loan programs, including FFELP and Perkins loans. They are trained to perform with sensitivity to the circumstances of student borrowers while observing the best interest of our collection partner. We have designed, implemented, and successfully provided collection programs according to the unique requirements of our clients and in strict compliance with all applicable laws and regulations." [ http://www.ncogroup.com/industries/education_guaranty.aspx ] -They are trained to perform with sensitivity to the circumstances of student borrowers while observing the BEST INTEREST OF OUR COLLECTION PARTNER.- It gets better, they BRAG about how they hound people. Read on: NCO's "collection service imparts a sense of urgency upon seriously delinquent customers," and results in "reducing net write-offs and the cost of collecting after charge-off." And how do they manage to do this? I'm glad you asked. You know what? Just read the whole [ http://www.ncogroup.com/services/finance_third_party.aspx ] page. In fact, browse around NCO's entire site and see what scum they are. "Whether eliminating positions or reallocating staff, selling bad debt portfolios will open opportunities for our clients to refocus on core competencies." Sell them your in-house debt and you don't need those people in accounts receivable anymore. Get rid of 'em! Ship their jobs to India, or Antigua, Barbados, Panama, the Phillipines, or Puerto Rico. You know what? If you get a call from "Mr. Shapiro" and he tells you to call 1-888-475-6741, just let it go. ***** A copy of this was sent to NCO Group, let's see if they have anything to say, shall we? *****