Dollar Rent A Car Systems, Inc. Compliment - Unexpected Refund from Dollar
My husband and I have had nothing but bad luck with car rental agencies--a small dent in the mirror in Ireland and they said they had to repaint the entire car; a flat tire in Germany and a huge fee to change it, and some extremely rude people at other car agencies in the U.S.
Given those experiences, we were fairly prepared when we rented a car from Dollar at its airport office in Manchester, NH on Sept. 29. We thoroughly checked out the car before we drove off, even taking a photo of a dent from a previous renter. The agent asked if both my husband and myself were going to drive, and although my husband does the driving, he said "yes, just in case." However, because the agent was the only agent on duty and there was a line of people behind us, he was fairly stressed and did not mention the daily fee, which we would have declined.
When we returned the car nearly two weeks later, we noticed the charge of $117 and reported we had not been told about the additional driver fee. The agent on duty said he was not authorized to take the charge off, but advised that we send an email to customer relations, which we did. Same old story, we thought--another hassle with a rental car company. However, yesterday we received a reply that the company would be putting through a credit on our card. Amazing--a rental car company with ethics. Dollar, you cetainly have our future business!
Joe and Geraldine Birch