BATAVIA, ILLINOIS -- I recently purchased some items in Denver when I was visiting my daughter. She didn't have enough money to cover the purchase, so I paid for it. Returning to Chicago, I brought along the items that she didn't need or could use. I returned the items to a store in Batavia, IL and discovered that even though the merchandise was exactly the same, with the same Stock #/SKN, I got a lower return price (and not due to different tax) because the Store in Batavia sold it at a different price.
I was told by the cashier that my choices were: keep the items or go back to Denver to get my money back. She was very rude/condescending to me. No where could I see notices/signs (or even on the receipt) that each store was independent and be fore-warned that I may not get my complete money back if I had to return something. This is not the policy at other home improvement stores, such as Home Depot or Lowes.
I called their Customer Service phone#, and recounted my story. Then I was put on hold. Eventually, the line was disconnected, waiting for someone to come back on the line.
So, goodbye Ace Hardware, you have lost all my future business, as well as my family and friends, whom I plan on sharing my experience with asap. I will go out of my way to avoid shopping at any Ace Hardware store in any city.