Orbitz Informative - Orbitz is Horrible! Don't Use it for Airline Travel
We have used this service at work and regularly have problems. The latest round has resulted on a ban in using them. They have arcane rules that make it incredibly difficult and sometimes impossible to change flights online. To make it worse, they have severe penalties if you do try to make a change or if you make a mistake. Unlike other services, Orbitz has no way to correct and no way to help you with good customer service. You are basically paying for nothing. Use Kayak or some other service as your search engine and if it directs you to Orbitz, ignore it and go directly to the airline website. I flew over 100 legs last year, so I have more than a little experience with this. Don't use Orbitz!!!!