Air Canada Complaint - Callous, Cavalier treament from Air Canada
My wife Tina and I booked LAS VEGAS TO SHANGHAI via Vancouver on August 29th 2010 on AC 545. After check in I lost the boarding passes. This panicked her as she suffers from clinically diagnosed, verifiable Bipolar illness. Between check in and the gate (we checked in at LAS at least 2 hours early) she went missing. I asked the gate agent to help but to no avail. The captain of the flight announced that he wanted to leave early. He and the crew were aware that my wife was missing and never even spoke to me about this or offred any assitance. Nevertheless the aircraft was boarded and the doors were closed 30 minutes early & the flight departed early, preventing my wife from being found & allowed to travel. Her baggage was NOT offloaded. I overheard AC staff saying the flight must not be delayed to do this offload. This is a gross violation of FAA / TSA security regulations.
I was rushed on board, unable to communicate with my wife. Her vital medications were in a carry on with me snd not with her. She was NOT traveling against doctors advice.
I lost money on non refundable tickets both on AC & for domestic flights & hotels in China snd replacement medications. I paid excess baggage fees on these flights because my wifes baggage was with me & not her. Travel insurance would not have covered these expenses as she has a pre existing condition. I suffered extreme stress and anguish also.
Air Canada refused to refund any money and have refused to answer my complaint further or discuss the security breaches. The Canadian Transportation agency have declined to do anything as they want to protect their flag carrier.