Hotwire, Inc Complaint - Hotwire Agents Lack Common Sense
HOTWIRE is a scam!! I booked two single rooms for my aunt and father, both nearly 80 years old, after speaking to an agent to find a property similar to a Springhill Marriot. I raised her suggested star rating another 1/2 star up, just to be sure it would be a nice place. The hotel that was booked had reviews including such words as “filthy”, “unsafe” and “in need of security”. Upon calling the hotel directly, I was informed the security system was not functioning and “under maintenance”. They were not comfortable with this, thus I cancelled their reservation the same evening it was booked. Hotwire will not refund, change, or credit to another property. I will NEVER use them again. The property itself had no problem with the cancellation but HOTWIRE refused any negotiating. I will fight this through my credit card company. First Hotwire claimed the hotel charges them anyway. The Hotel said "NOT"! Then Hotwire called them back and told me I was lying and the hotel never said that. HOTWIRE AGENT told a BOLD FACED LIE!!!! We even got on a Hotwire, Hotel, and me conference call and they kept trying to put words into the nice hotel staff person's mouth. NEVER NEVER NEVER use Hotwire!