EBay Complaint - Ebay supports theft by con-artists via inept 'Buyer Protection Services'
Ebay forced me to "refund" a non-paying buyer. I had them remove the false negative comment from my account on the grounds he never paid for it. Buyer demanded product free of charge. When I withheld shipment, he filed eBay Buyer Protection. Despite removing the negative feedback because of non-payment, they found in his favor and refunded him the money he never paid. They tried to debit my bank for it (I blocked it). My eBay account is now frozen due to 'non-payment' of eBay fees.
Ebay Buyer Protection = aiding and abetting fraud
Inexcusable wait times. Zero follow up. Promised to reverse the decision within 72 hours following complaint. Nearly 2 months later & no action. I am getting collection notices. Worst e-commerce experience of my 15-year-long career. 3 years ago eBay published me in their magazine among the top 5 retailers in my category. Now they call me a dead-beat, sending me notices about my 'below standard performance'
After waiting 16 minutes on LiveChat I was disconnected without a response from a customer service representative Other times the wait is over a half hour to reach someone who tells you to e-mail them instead. Zero response to e-mail communication.
My eBay store is failing because of eBay bungling, terrible policies, and horrendous customer service. I am loosing $2k a month because of Ebay.