MetroPCS Complaint - MetroPCS - Samsung Code - Poor/NO Customer Service
LARGO, FLORIDA -- This has been without a doubt the most miserable consumer experience in my 60 years on this earth. MetroPCS sponsers our MLB Team, so I thought I'd give them a try when my Sprint contract ran out - BIG MISTAKE.
I purchased a Samsung Code - the dealer and metroPCS have a full refund policy if not satisfied within 7 days - full refund of service and phone purchase. Well, maybe. I returned to the store in 5 days and complained that my Code would not download apps or ringtones. I was told in a condescending manner - that I needed money in my account. I explained I had purchased with credit card, which was charged, without a bit of difficulty.
Then they looked at my phone, and told me there was nothing wrong. I asked them to show me how to download apps and ringtones - they tried and couldn't. I was told since it's a "new service" you'll need to wait for your phone to "update". Went home skeptical, but gave them a try. The following Monday (8 days after purchase) I returned to the store and again complained, but was told I was too late to return for full refund - even though they told me I needed to wait a few more days (probably so they didn't have to honor their guarantee.
At this point they told me there was nothing wrong with the phone - but, I should take it to the Service Store anyway. At the service store I spent 4 consecutive Friday afternoons trying to get the phone to down load apps and ring tones. Finally, they exchanged my phone and assured me that 'all is right now' - of course I decided to check before leaving the store. Sitting in the waiting area, I once again tried to download the same apps and ringtones - You guessed it - I STILL couldn't do it - although "everything was alright now".
At this point the assistant store manager gave me his business card, and told me that he would personally take care of it, and I didn't need to continue to come in every week. He'd get back to me.
After two weeks of not hearing anything - I called his cell number on his card - no answer, but I left a call back message. A few days later I again, called and left a request for him to call me back. Another few days, and once again I left a message - Never heard a thing back from him.
Completely perplexed I (for the first time in my life) filed a complaint with the Department of Justice and Consumer Affairs. A very nice lady there handled my complaint and continued to try and get me some satisfaction from metroPCS. after about two weeks, she informed me that metroPCS refuses to mediate, and that my only remaining option is small claims court...
Needless to say, I have returned to Sprint for my cellular needs, my new Droid worked first time, and ever time since establishing my new service - Oh yeah, and the phone was free!
So, I'm out $250.00 and four months service from metroPCS - and am considering pursuing a small claims court suit.
I would not recommend MetroPCS to anyone - and would suggest that any current customer consider abandoning them if they should have any difficulty with their service or phone - there is little chance, if any, that MetroPCS will make it right.