Starving Students Complaint - Terrible service - move
move - Complaint
I will never use this company again. My experience with them was terrible, and their customer service was nothing short of atrocious.
First of all, they arrived well outside the window. When they finally got there, they told me that my apartment was on the third floor so they wouldn't be able to make the move that day. I would think as a professional moving company, you would have all the details of the move before you showed up. In any case, I spent 45 minutes trying to convince them to carry out the scheduled move, which they finally agreed to do.
Three days later I receive a call from them saying that my deposit was declined, and threatened me with litigation and reporting me to a credit agency if they did not receive a payment from me within 10 days. All this on the first call, mind you. Subsequently, I made numerous frantic calls to try and resolve the issue, which all went unanswered. About 5 hours later, I received a voicemail from an associate telling to disregard the message, because it was an error on their part!
The next day, I realized that my discover card ( on which I made the deposit payment) had been charged the full amount of the move, IN ADDITION to my Visa card, from which they had already debited the move amount.
Needless to say, I'm infuriated and frustrated with them. They are terrible