Geico Corporation Complaint - Bad Service By Contractor
CARMEL, INDIANA -- I need to have my vehicle inspected before your company can provide comprehensive & collision insurance. The Firestone station that you referred me to was very curt and rude. It's difficult to convey negative attitude in a text format, but I shall attempt to do so.
I understood when I walked in that I might not be accepted on the spot, but when I inquired about the inspection, the employee glared at me and said 'You can't just expect somebody to drop what they're doing and inspect your car right now!' I told him that was fine, and inquired about a better time to return. He told me that he was too busy to make an appointment. I would need to call, and they would need the van for at least an hour. (I think that an hour is ridiculous, but that's a different complaint.)
To help keep me as a potential future customer, I would like the following:
I would like to be referred to another service center for the inspection. I understand that there is only one location in Carmel, Indiana, but a Fishers, Westfield, or Indianapolis location would be perfectly acceptable.
I have always received excellent service from your company. and am disappointed that your subcontractors aren't nearly as skilled.
At the very least I would like a response from your company regarding this incident. Thank you for your time.