Quiznos Complaint - Coupon "misspelled"
ORLANDO, FLORIDA -- On Monday, October 25th 2010, at approximately 7:00 P.M. I had gone to Best Buy in the same shopping complex (Waterford Lakes), that this Quiznos was located. I realized that I had a coupon for Quiznos that I had personally cut from a coupon book for shops in Waterford Lakes. This specific coupon stated the following "Free Sub with the Purchase of Sub or Drink". Please note that this specific coupon stated "Sub OR Drink". I could have used coupons from several shops in Waterford Lakes including Subway, but chose Quiznos because of this coupon. Please understand that I am a full-time college student and I have a small budget, which forces me to be a very frugal spender.
I walked into the store and the gentleman behind the counter was very friendly. I showed the employee my coupon and he said there were no problems and it is accepted. I excitedly ordered two large subs because I was going to eat one of the subs and give the free sub to my girlfriend.
After the subs had been made, the only other employee present at the time who seemed to be the supervisor was going to ring me up. I presented the coupon and he stated that the coupon was a "misprint" and actually meant "Free sub with purchase of sub AND drink". I told him that I specifically came to Quiznos just because of the coupon and he rudely told me to give him a break, and that I am already receiving a great deal and I should just pay the extra $1.89 for a drink. I reminded him that I was a college student on a low budget, and he went on to tell me that I was crazy to think that a purchase of a drink would get me a free sub. I was going to walk out of the store because of his rude service but my friend who had come with me persuaded me to forget about it, my friend however did not realize that I was arguing about the specific wording of the coupon, and told me later that he would have backed my position had he known what I was arguing about.
In conclusion, I am very disappointed with the service I received, and being forced to pay for a drink because of a misprinted coupon. The employee who rang me up was very rude and forced me to pay for a drink that a coupon said I did not have to. Although I can handle paying extra for a drink, I did not want a drink and the sole reason I came to Quiznos to spend my money was to use the coupon. I do not plan to purchase food at Quiznos again and I just want the company to know of my rude service and being forced to pay for an item I did not want. From my understanding of customer service, and in this case it is truly applicable that the customer is always right.